Policies

I still have some insurance policies in my parents house that were flooded by Ondoy. And I haven't been diligent in inquiring on how to get hold of new copies of these. It was only this morning that I got to email the insurance company to inquire about what I need to be able to get a copy of the policy. My premium was due already so that would be my cue to communicate with the insurance company. I have a question though, what email host do you use when you send personal but formal emails? I usually use my office email for these because although my yahoo email address bears my name, I feel that the @xxx.org at the end of my email address has a bearing to the formality of my email. Does that sound logical to you? Anyways, they replied within the day and told me all the different forms that I need to accomplish and all other documents that I need to submit. Good thing I still have a friend working in that company so I just instructed them to send all the blank forms to her and I'll get them from her soon. I can't afford to take a leave from work just to get the forms and submit them plus all the other documents to their office. They told me I can also give back the forms to my friend and she can submit the papers to them on my behalf, I just need to give an authorization letter. Now I need to get more NSO certified copies of our marriage certificate for me to able to update my married name on their records.